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Karve Killington Mobile App

A white-label solution that enables & empowers ‍multi-location hospitality & event venue businesses
To maintain its edge in the Vermont hospitality market, the Karr Group sought to move beyond static digital menus by launching an all-in-one mobile companion. The goal was a seamless guest experience: a single platform where users could discover events, track real-time specials, book reservations, secure local transportation, and consult a virtual "local expert" via in-app chat. By pairing serverless architecture with AI-assisted prototyping, the team bypassed traditional infrastructure bottlenecks. This approach enabled the delivery of an iOS and Android application quickly, in time for this ski season.

Business Challenge

Karr Group’s marketing team was juggling:

  • Management of multiple restaurant websites
  • Various social channels and Google business listings
  • Seasonal menus, operating hours, and frequent event updates

Every small change—hours, menu items, or an event update—had to be manually updated across several systems. Creating a mobile app risked adding yet another content silo and more operational overhead.

They needed:

  1. A guest-facing app that felt modern, hyper-local and extremely intuitive to use
  2. A single source of truth for all key content, manageable and publishable at the speed of social (menus, events, hours, promotions)
  3. Minimal technology management — they did not want ongoing mobile app development overhead
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Support for seven different Karr Group venue brands, all with unique needs
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Direct ability for marketing teams to manage and publish without developer involvement
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Direct ability for marketing teams to manage and publish without developer involvement

Customer Experience Highlights

For Karr Group marketing and guest engagement, the app delivers numerous standout capabilities

Event Discovery & Ticket Wallet

  • Guests browse all upcoming events across all Karr Group venues
  • Integration with Eventbrite to pull tickets into an in-app “wallet” with QR codes
  • No need for customers hunting through emails or separate, non-Karr Group apps at the venue door

Push-Driven Campaigns from  the Contentful CMS by Marketing Staff

  • Marketing creates a “General Announcement” in Contentful based on marketing needs
  • Publishing triggers a push notification to all opted-in-users
  • Campaigns are now content-driven, not depdendent on developer support

The AI Chat Assistant Agent

  • An in-app avatar of a well-known personality
  • Personality, greetings, sayings, and guidelines all configured in Contentful
  • Uses Gemini and live Contentful data to answer questions like:
    • "What's happening Friday night?"
    • "Is there music anywhere tonight?"
  • Personality can be modificed on the fly, as needed—no app update required

Local Flavor &Community Features

  • “Legacy Pass” gallery where locals upload photos of old ski passes
  • Shuttle booking via TaxiCaller integration embedded in the app
  • Weather integration and other small touches that reinforce the "local guide" feel

Initial Results & Impact

Even without formal KPIs yet, a few clear outcomes stand out:

Time-to-value with minimal engineering hours

  • Faster development speed with no compromise of quality of execution

No traditional fixed infrastructure

  • Everything runs on managed services (Firebase, Contentful, CI/CD, Mac-in-the-cloud)

Marketing-owned content and campaigns can be done by non-technical resources

  • Marketing can directly manage and publish with no developer involvement:
    • Menu and operating hour changes
    • Event and ticketing information
    • Craft and launch push campaigns
    • Adjust the AI chat assistant's personality

Karve Killington iOS app in the Apple Store

Karve Killington Android App in the Google Play Store

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1.617.903.7604

Karve Killington Mobile App

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Karve Killington Mobile App

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